As we have built a number of airline chatbots at Caravelo, we designed conversational flows to display flight bookings. Chatbots were required to display a flight itinerary by inputting and validating booking parameters, such as a reference code and personal details to match.
Instead of common data input fields, a couple of questions were created to ask users their details and recognise them using natural language understanding (NLU).
To minimise booking queries with the contact centres
Allow in-chat reservation display without opening a website