Mmm maybe later ✕
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About Me

Hello 👋

I'm Andrew, a part Kiwi but mostly a third culture kid who’s now living in Spain. I work as a Conversational AI Designer and as Head of Bot Design with SentiOne, based in Barcelona.

I've always been into emerging tech in all its forms and now I'm most interested in conversational interfaces.

My mission:
To create truely humanised and natural communication experiences

After working as a VUI tester in the early days of Siri, I saw the potential that this technology would have on future human and computer interaction. I was always eager to improve it as much as I could: better recognition, better localization and better conversation design.

At Caravelo, I had the privilege of crafting chatbot conversations in the travel industry. I helped build, design and train 10 chatbots over a range of channels. I was heavily involved in buiding automated features, conversational flows and set Caravelo's chatbot style guides and best practices. As well as this, we maintained large AI training data sets and scaled across our 10 chatbots.

Now at SentiOne, I'm leading a team of conversation designers building banking chatbots and voice experiences.

Check out my conversational designs and portfolio

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Experience
Head of Bot Design / Conversation Design
Apr 2021 - Present
Product Specialist - Conversational AI
Jul 2018 - Apr 2021
Chatbot Trainer
Nov 2017 - Jul 2018
Skills
Tools
Photoshop
Final Cut Pro
Confluence
JIRA
Webflow
Knowledge
CUX/CUI
NLU
AI Training
UX Writing
Prototyping
User Testing
Bot Testing
Product Design
Product Planning
Content Strategy
Content Management
Project Management
Analytics
Agile
Other
HTML / CSS
JavaScript
Education
Auckland University of Technology
Bachelor of Communication Studies - Digital Media | 2005
Nelson Marlborough Institute of Technology
Diploma in Aviation Management | 2014
Chatbot Trainer | Nov 2017 - Jul 2018
CV / Resume
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