I'm Andrew, a part Kiwi but mostly a third culture kid who’s now living in Spain. I work as a Conversational AI Product Lead and Designer based in Barcelona.
I've always been into emerging tech in all its forms and now I'm most interested in conversational interfaces.
To create truely humanised and natural communication experiences
After working as a VUI tester in the early days of Siri, I saw the potential that this technology would have on future human and computer interaction. I was always eager to improve it as much as I could: better recognition, better localization and better conversation design.
At Caravelo, I’ve had the privilege of crafting chatbot conversations in the travel industry. We’ve built 10 chatbots in the last 3 years, and have come a long way since our first launch in 2017. We’ve built great features, expanded to 3 platforms, written design guidelines and best practices, maintained large AI training data sets and scaled across our 10 chatbots.
I’m proud to have led our teams in conversational design and AI training with all the challenges it brought. I enjoy being involved with all parts of the chatbot development process and ensuring clients have effective chatbot solutions.
Check out my conversational designs and portfolio