Mmm maybe later ✕
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About Me

Hello 👋

I'm Andrew, a part Kiwi but mostly a third culture kid who’s now living in Spain. I work as a Conversational AI Product Lead and Designer based in Barcelona.

I've always been into emerging tech in all its forms and now I'm most interested in conversational interfaces.

My mission:
To create truely humanised and natural communication experiences

After working as a VUI tester in the early days of Siri, I saw the potential that this technology would have on future human and computer interaction. I was always eager to improve it as much as I could: better recognition, better localization and better conversation design.

At Caravelo, I’ve had the privilege of crafting chatbot conversations in the travel industry. We’ve built 10 chatbots in the last 3 years, and have come a long way since our first launch in 2017. We’ve built great features, expanded to 3 platforms, written design guidelines and best practices, maintained large AI training data sets and scaled across our 10 chatbots.

I’m proud to have led our teams in conversational design and AI training with all the challenges it brought. I enjoy being involved with all parts of the chatbot development process and ensuring clients have effective chatbot solutions.

Check out my conversational designs and portfolio

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Experience
Product - Chatbot Project Manager
Jul 2018 - Present
Chatbot Trainer
Nov 2017 - Jul 2018
Skills
Tools
Photoshop
Final Cut Pro
Confluence
JIRA
Webflow
Knowledge
CUX/CUI
NLU
AI Training
UX Writing
Prototyping
User Testing
Bot Testing
Product Design
Product Planning
Content Strategy
Content Management
Project Management
Analytics
Agile
Other
HTML / CSS
JavaScript
Education
Auckland University of Technology
Bachelor of Communication Studies - Digital Media | 2005
Nelson Marlborough Institute of Technology
Diploma in Aviation Management | 2014
Chatbot Trainer | Nov 2017 - Jul 2018
CV / Resume
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