I've always been into emerging tech in all its forms and now I'm most interested in conversational interfaces.
To create truely humanised and natural communication experiences
After working as a VUI tester in the early days of Siri, I saw the potential that this technology would have on future human and computer interaction. I was always eager to improve it as much as I could: better recognition, better localization and better conversation design.
At Caravelo, I had the privilege of crafting chatbot conversations in the travel industry. I helped build, design and train 10 chatbots over a range of channels. I was heavily involved in buiding automated features, conversational flows and set Caravelo's chatbot style guides and best practices. As well as this, we maintained large AI training data sets and scaled across our 10 chatbots.
Now at SentiOne, I'm leading a team of conversation designers building banking chatbots and voice experiences.
Check out my conversational designs and portfolio